What is Account Linking?

Account Linking means that you can link multiple accounts and view and pay all your open bills with a single transaction. When registering bills under the same email address, you are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

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1. What are some of the benefits of receiving my bill electronically?
2. What are some of the benefits of paying a bill online?
3. What if I can’t locate my bill?
4. Do I have to enter an email address to make a payment?
5. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check; what should I do?
6. Will I receive a confirmation email that my bill has been paid?
7. Do I need to register to pay a bill?
8. I forgot my password; how do I access my account?
9. What forms of payment can I use?
10. What is a service or convenience fee?
11. How will I know that my payment has been accepted?
12. Can I use more than one payment method per transaction?
13. How long does it take for online payments to process?
14. Can I tell if my payment has been posted?
15. How long will my payment history be maintained?
16. Will I be able to print a copy of my bill?
17. How do I change my account information?
18. What is AutoPay?
19. Can I cancel AutoPay?
20. I’m signed up for AutoPay but do not see anything showing under "Upcoming Scheduled Payments"; what does that mean?
21. What are scheduled payments?
22. What is the difference between AutoPay and a scheduled payment?
23. What if I already have AutoPay set up with my bank?
24. If I sign up to go paperless, how will I receive my bills?
25. Can I start receiving paper bills again?
26. What is Pay by Text?
27. What is Account Linking?
28. Is my information secure?
29. Is my credit card and checking account information safe when I pay online?
30. What is PCI Compliance and why is it so important?